We take you home away from home through the honesty, hospitality and professionalism in services. Whether you are a tourist or here on business, Hanoi Imperial Hotel is a truly great place to stay. Make your reservation with us through the hotel official website, official email and telephone to get the following exclusive privileges:
1. Room Upgrade - Time Check In/ Check Out - Children Policy
- Free upgrade to the next room category (subject to availability).
- Free early check in/ late check-out till 15:00 (subject to availability).
- Kids below 8 years old stay free of charge if sharing bed with parents, breakfast included.
2. Exclusive Offer Service
- Complimentary 01 way airport transfer for stay from 3 nights up (applicable to any room types).
- Complimentary 01 way airport transfer for booking any overnight tours through the hotel.
- Complimentary room decorations and gift for honeymooners, wedding anniversary and birthday.
- Discount 40% on Massage services at Imperial Massage & Spa.
3. Guaranteed Best Package Rates
- Once you book online on our website or booking is confirmed by sales department through email, you will definitely receive our best available rates guaranteed! The rates you see on our website are the rates we charge you, no surprise hidden extras. If you find a lower-price offer elsewhere, we will match this rate!
4. Exclusive Private Concierge Service
- We want to ensure your Hanoi Imperial Hotel stay is as individual as you are. Book directly with us, our Concierge Team will tailor your holiday plans to ensure every detail and preference is covered prior to your arrival.
5. Itinerary Changes
- Although our cancellation terms and conditions apply for your booking, in case of a cancellation we assist you in changing your dates, to avoid cancellation charges whenever possible.
6. Promptly correspondence
- Please rest assured that your inquiries or requests to our hotel will be replied immediately and will not be later than 8 hours after receiving your email with full information and special offers.
7. Flexible deposit and payment method
- We just require a small deposit of the 1st night amount for room reservation and 30% total amount of tours and airport transfer reservation.
- This should be paid by your credit card through Paypal system (without Paypal account) – a secured, safe and convenient payment method, bank fee is at our hotel side.
- We accept both payment in credit card or cash if guest would like to pay at the hotel.